Delivery & Returns

Thank you for visiting the Mitre website. We take pride in the quality of our products and want you to be satisfied with the service you receive from us.

Delivery Information

Delivery Locations

Mitre currently only delivers to the UK and selected European and International territories.

For questions about delivery locations, contact us at: customerservice@mitre.com

Order Processing

• Your order will be carefully packaged and despatched.
• You’ll receive a confirmation email once your order is handed to our nominated carrier.
• Carriers typically do not deliver on Bank Holidays or weekends.

VAT & Pricing

• All prices include UK VAT unless otherwise specified.
• VAT will be deducted for international orders as appropriate.
  
  

Delivery Methods & Charges

UK Delivery

Standard Delivery – £2.50 (Free on orders over £25)

• Delivery within 3–5 working days after dispatch.
• Signature may be required.
• Includes: UK Mainland, Northern Ireland, Scottish Highlands and Islands.
• Isle of Man deliveries may face delays due to Customs checks.

Express Delivery - £4.95

• Next working day delivery (order before 4.00pm).
• Signature required.
• Includes: UK Mainland, Northern Ireland, Scottish Highlands and Islands.
• 2 working days for: Northern Ireland, Scottish Highlands and Islands.

⚠️ Postcodes with 2-Day Delivery: AB, BT1-58, DD8-11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20-23,25-32,34-35,37,39-40, PH50, HS9-99, KA27,28, PA41-49, PA60-75, PA77-78, PA62-74, PA76, PH41(2),42,43,44, IV1-20,25,30-32,36, IV21-23, IV26-27, IV40-56, PH19-26,30-41, KW1-3,5-14, HS1-8, IV40-53,54,55,56, BF0-BF99, IM1-99, TR21-25

Express Personalised UK Delivery – Free

• Applies to orders with Personalised Footballs.
• Delivered within 7 working days after dispatch.
  
  

International Delivery

International Charges

• Charges are shown at checkout and vary by zone.
• Please allow up to 30 days for personalised items.
• Signature may be required.
  

Customs & Duties

Any customs or import duties are levied once the package reaches its destination country. Mitre is not responsible for any additional charges for customs clearance, and our customers may pay for these in full. Mitre has no control over these charges and cannot predict what they may be. Customs policies may vary widely from country to country; you may want to contact your local customs office for further information. Delivery times may vary due to circumstances beyond our control. If you choose not to pay the applicable customs charges, Mitre will refund you for any goods returned to it in a resalable condition less any charges it incurs as a result. If, however, you do not elect to return the goods to Mitre, it is possible that Customs will not release the goods and Mitre will not be able to process a refund.

International Zones

Zone 1 – £6.95 (10 Working Days)

Countries: Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Republic of Ireland, Guernsey, Jersey

Zone 2 – £6.95 (10 Working Days)

Countries: Albania, Andorra, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Macedonia (FYR), Malta, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City

Zone 3 – £12.95 (10 Working Days)

Countries: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Korea, Sri Lanka, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, USA, Uzbekistan, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Yemen, Zambia

Returns Policy

General Conditions

• Return unused products within 30 days of purchase.
• Products must be returned in their original condition.
• Use secure packaging and include the original packaging when possible.

UK Returns

1. Complete the returns form here.
2. Instructions will be sent by email once the form has been completed.
   
3. Ensure the parcel is packaged securely and dispatched within 14 days.

Refunds processed within 14 days of receiving the item. Delivery charges are only refunded if you cancel under your statutory rights or return faulty goods.

International Returns

Return costs are your responsibility unless the item is faulty. Clearly mark packages:

'RETURNED GOODS: GB MERCHANDISE FOR REFUND'

Return Address:
INTERNATIONAL RETURN - MITRE
Mitre e-commerce Returns Centre
Glover DC, Spire Road
District Road, Washington
Tyne & Wear
NE37 3ES
United Kingdom

Obtain proof of posting. Undelivered products cannot be refunded.

Statutory Rights (UK Only)

Under UK law, you have 14 days from receipt to cancel your order. If cancelled in full, we’ll refund your product and standard delivery cost.

Products must be returned within 14 days of cancellation notice. Refunds will be processed within 14 days of receiving the products.

Faulty items can be rejected within 60 days or returned for repair/replacement.

Order Discrepancies

If your order is incorrect, please follow the returns process. Replacements will be issued at no extra cost.

Dispute Resolution

You may use ADR via The Retail Ombudsman or the ODR platform at ec.europa.eu/consumers/odr.

Mitre is not obligated to use ADR and disputes will be handled by the courts of England and Wales.