How do I return my order?
- Enter your order number and email address or phone number. Then, select start your return.
- Follow the instructions and select the items you want to return.
- When you’ve completed the return process, you’ll receive an email. This confirms your return has been approved and outlines how to post it.
- If you placed your order before 10th September 2025, please use the returns slip included in your delivery to send your items back. For any questions, our Customer Service team is here to help - you can contact us here.
When will my return be processed?
- Once we have received your return, it will be inspected. Once inspected you’ll receive an email notifying you if the return has been approved or rejected.
- Please follow the instructions provided in the email.
- If your return is approved, you’ll receive a refund to your original payment method within 5-7 days.
Am I able to return my order?
- You can return your items within 30 days of receiving them.
- All returns must be in their original resalable condition.
- All returns must be complete with their existing tags and packaging, if applicable.
- All items must be unwashed and unworn.
- Note that all free gifts or promotional items are non-returnable.
Do I have to pay for my return?
- Returns from the United Kingdom are free within 30 days.
- For returns from outside of the United Kingdom you can purchase a label through the portal above.
- We are unable to refund your original shipping costs.